Blog

Frequently Asked Questions

×

Which areas do you service?

We currently service areas within 100kms of our depo in Beverley Hills, NSW 2209…

What information do I need to provide when booking a bin?

We require the following information:

Material: Specify the type of waste o…

How can I book a bin online?

You can book a bin online through our homepage by clicking the “Book a Bin” butt…

Can I book a bin over the phone?

Yes, you can also book a bin by calling us at 1300 131 918 and speaking to one o…

Do I need a credit card to place an order?

Yes, a credit card is required when placing an order….

Do you charge a Card Payment Processing Fee?

Yes, we charge up to 2% for AMEX and 1.25% for Visa and MasterCard….

Can I get a same-day bin delivery?

Same-day delivery service is available for bookings made before 10 am from Monda…

Can Purple Cow pickup or deliver on the weekend?

We can deliver, changeover or pick-up bins between 7am to 11am on Saturday. Plea…

How long can I keep my bin for?

You can keep the bin for up to 14 days, with collection scheduled on the 15th da…

How much notice is required for a bin changeover (replacing one bin with another)?

Bin changeovers require 24 hours’ notice to arrange. Please note: Our office o…

How do I arrange for the bin to be picked up?

You can specify the pickup date while booking online. For any amendments, contac…

How much notice is needed for bin pick-ups?

Bin pick-ups require up to 24 to 72 hours’ notice for scheduling….

Do I need to be present at pickup or delivery?

You don’t need to be present during delivery or pickup. However, if you have spe…

What materials can I include if I order a Clean Mixed Heavies Bin?

Clean Mixed Heavies encompasses only Soil, Gravel, Dry Cement, Concrete, Dirt, S…

Why do you charge higher for a Clean Mixed Heavy Bin?

Clean Mixed Heavy Waste has a higher price due to its weight-based nature, ensur…

What materials can I include if I order a Clean Masonry Bin?

The provided price is specifically for Clean Masonry. Clean Masonry encompasses …

What happens if the weight limit is exceeded for General Waste?

An excess weight charge of $297 per tonne will automatically apply to your card …

What are extra charge items, and how do they differ from prohibited items?

Extra charge items refer to specific materials, such as tyres, mattresses, tree …

Are there charges for non-recyclable items?

Yes, charges apply for the disposal of non-recyclable items that consist of more…

Do I need a council permit for my skip bin?

We hold annual permits for Randwick, Inner West, & Woollahra Councils, elimi…

How can I use a tarp to cover my bin?

Follow these steps to effectively cover your bin with a tarp:

Measure: Choo…

Does the bin come with a cover to prevent neighbours from dumping unwanted items?

No, the bin doesn’t include a cover designed specifically for this purpose. Howe…

Do the bins have wheelbarrow access or a door?

We do not feature doors on our bins. However, specific bin sizes, ranging from 4…

Are the bin dimensions exact?

The bin sizes provided are approximate and may vary slightly from bin to bin. Ou…

How can I access the Terms and Conditions?

Our Terms and Conditions are accessible on our official website. You can locate …

I have a question regarding an invoice. How can I contact Purple Cow’s Accounts Team?

Getting in touch with Purple Cow’s Accounts Team is straightforward. You can rea…

How can I get in touch with the sales team?

For projects valued at over 10million, we recommend reaching out to our sales te…

Why does Purple Cow’s Waste Disposal Service differ from that of smaller competitors?

Purple Cow’s waste disposal service distinguishes itself through various factors…

How do I avoid those pesky Futile Fee surprises?

You can avoid those pesky Futile fee surprise, with this checklist for each book…

Do all your bin doors face towards the rear of the truck?

Yes, all our bin doors consistently face towards the rear of the truck….

Can I request the bin door to face towards the cab instead, and does a fee apply for this?

Certainly! If you require the door to face towards the cabin, please inform us i…