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Frequently Asked Questions

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I have a question regarding an invoice. How can I contact Purple Cow’s Accounts Team?

Getting in touch with Purple Cow’s Accounts Team is straightforward. You can rea…

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Can I get a same-day bin delivery?

For same-day deliveries, please contact us before 10 am Monday to Friday. And be…

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Can I book a bin over the phone?

Yes, you can also book a bin by calling us at 1300 131 918 and speaking to one o…

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How can I get in touch with the sales team?

For projects valued at over 10million, we recommend reaching out to our sales te…

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Do you charge a Card Payment Processing Fee?

Yes, we charge up to 2% for AMEX and 1.25% for Visa and MasterCard….

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Do I need a credit card to place an order?

Yes, a credit card is required when placing an order….

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Are the bin dimensions exact?

The bin sizes provided are approximate and may vary slightly from bin to bin. Ou…

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Why do you charge higher for a Clean Mixed Heavy Bin?

Clean Mixed Heavy Waste has a higher price due to its weight-based nature, ensur…

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What materials can I include if I order a Clean Mixed Heavies Bin?

Clean Mixed Heavies encompasses only Soil, Gravel, Dry Cement, Concrete, Dirt, S…

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What materials can I include if I order a Clean Masonry Bin?

The provided price is specifically for Clean Masonry. Clean Masonry encompasses …

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What happens if the weight limit is exceeded for General Waste?

An excess weight charge of $297 per tonne will automatically apply to your card …

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What information do I need to provide when booking a bin?

We require the following information:

Material: Specify the type of waste o…

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How much notice is needed for bin pick-ups?

Bin pick-ups require up to 24 to 72 hours’ notice for scheduling….

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How much notice is required for a bin changeover (replacing one bin with another)?

Bin changeovers require 24 hours’ notice to arrange….

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How can I book a bin online?

You can book a bin online through our homepage by clicking the “Book a Bin” butt…

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How can I access the Terms and Conditions?

Our Terms and Conditions are accessible on our official website. You can locate …

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Are there charges for non-recyclable items?

Yes, charges apply for the disposal of non-recyclable items that consist of more…

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What are extra charge items, and how do they differ from prohibited items?

Extra charge items refer to specific materials, such as tyres, mattresses, tree …

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Do I need a council permit for my skip bin?

If you plan to put a skip bin on your own private property you do not need to ap…

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Which areas do you service?

We currently service areas within 100kms of our depo in Beverley Hills, NSW 2209…

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How long can I keep my bin for?

You can keep the bin for up to 7 days, with collection scheduled on the 8th day …

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Can Purple Cow pickup or deliver on the weekend?

We can deliver, changeover or pick-up bins between 7am to 11am on Saturday. Plea…

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Do I need to be present at pickup or delivery?

You don’t need to be present during delivery or pickup. However, if you have spe…

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How do I arrange for the bin to be picked up?

You can specify the pickup date while booking online. For any amendments, contac…

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