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We'd love to find a resolution. To help us:

1 Gather any supporting documents or records with names, times and dates that will assist our investigation into your complaint
2 Get in touch to let us know about your complaint and how you'd like it resolved. The quickest way is to call our complaints care team on 1300 099 390.
3 You can also reach us in person at our address: 409 King Georges Rd, Beverly Hills 2209.
4 We'll acknowledge your complaint, give you a reference number and the name and contact details of the person who is handling your complaint
5 We'll do what we can to fix your problem, making sure it doesn't occur again for you or others and let you know once we have a resolution

Tell us about your complaint (environmental or personal incident): 1300 099 390

To report an incident or complaint in relation to activities conducted at our Revesby premises or by a Purple Cow vehicle,
please call 1300 099 390 (during operating hours).

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Frequently Asked Questions
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Which areas do you service?
We currently service areas within 100kms of our depo in Beverley Hills, NSW 2209…
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What information do I need to provide when booking a bin?
We require the following information:
Material: Specify the type of waste o…
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How can I book a bin online?
You can book a bin online through our homepage by clicking the “Book a Bin” butt…
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Can I book a bin over the phone?
Yes, you can also book a bin by calling us at 1300 131 918 and speaking to one o…
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Do I need a credit card to place an order?
Yes, a credit card is required when placing an order….
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Do you charge a Card Payment Processing Fee?
Yes, we charge up to 2% for AMEX and 1.25% for Visa and MasterCard….
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Can I get a same-day bin delivery?
Same-day delivery service is available for bookings made before 10 am from Monda…
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Can Purple Cow pickup or deliver on the weekend?
We can deliver, changeover or pick-up bins between 7am to 11am on Saturday. Plea…
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How long can I keep my bin for?
You can keep the bin for up to 14 days, with collection scheduled on the 15th da…
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How much notice is required for a bin changeover (replacing one bin with another)?
Bin changeovers require 24 hours’ notice to arrange. Please note: Our office o…
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How do I arrange for the bin to be picked up?
You can specify the pickup date while booking online. For any amendments, contac…
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How much notice is needed for bin pick-ups?
Bin pick-ups require up to 24 to 72 hours’ notice for scheduling….
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Do I need to be present at pickup or delivery?
You don’t need to be present during delivery or pickup. However, if you have spe…
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What materials can I include if I order a Clean Mixed Heavies Bin?
Encompasses only Soil, Dirt, Clay, Sand, Bricks, Concrete, Tiles including Terra…
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Why do you charge higher for a Clean Mixed Heavy Bin?
Clean Mixed Heavy Waste has a higher price due to its weight-based nature, ensur…
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What materials can I include if I order a Clean Masonry Bin?
Encompasses only Bricks, Concrete, Tiles including Terracotta. Be mindful that n…
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What happens if the weight limit is exceeded for General Waste?
An excess weight charge of $297 per tonne will automatically apply to your card …
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What are extra charge items, and how do they differ from prohibited items?
Extra charge items refer to specific materials, such as tyres, mattresses, tree …
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Are there charges for non-recyclable items?
Yes, charges apply for the disposal of non-recyclable items that consist of more…
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Do I need a council permit for my skip bin?
We hold annual permits for Randwick, Inner West, & Woollahra Councils, elimi…
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How can I use a tarp to cover my bin?
Follow these steps to effectively cover your bin with a tarp:
Measure: Choo…
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Does the bin come with a cover to prevent neighbours from dumping unwanted items?
No, the bin doesn’t include a cover designed specifically for this purpose. Howe…
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Do the bins have wheelbarrow access or a door?
We do not feature doors on our bins. However, specific bin sizes, ranging from 4…
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Are the bin dimensions exact?
The bin sizes provided are approximate and may vary slightly from bin to bin. Ou…
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How can I access the Terms and Conditions?
Our Terms and Conditions are accessible on our official website. You can locate …
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I have a question regarding an invoice. How can I contact Purple Cow’s Accounts Team?
Getting in touch with Purple Cow’s Accounts Team is straightforward. You can rea…
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How can I get in touch with the sales team?
For projects valued at over 10million, we recommend reaching out to our sales te…
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Why does Purple Cow’s Waste Disposal Service differ from that of smaller competitors?
Purple Cow’s waste disposal service distinguishes itself through various factors…
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How do I avoid those pesky Futile Fee surprises?
You can avoid those pesky Futile fee surprise, with this checklist for each book…
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Online Offer – Free $50 Bunnings Gift Card
Offer applies to orders made online only. Once you have placed your online order…
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Do all your bin doors face towards the rear of the truck?
Yes, all our bin doors consistently face towards the rear of the truck….
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Can I request the bin door to face towards the cab instead, and does a fee apply for this?
Certainly! If you require the door to face towards the cabin, please inform us i…
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