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          Frequently Asked Questions

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          Which areas do you service?

          We currently service areas within 100kms of our depo in Beverley Hills, NSW 2209…

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          What information do I need to provide when booking a bin?

          We require the following information:

          Material: Specify the type of waste o…

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          How can I book a bin online?

          You can book a bin online through our homepage by clicking the “Book a Bin” butt…

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          Can I book a bin over the phone?

          Yes, you can also book a bin by calling us at 1300 131 918 and speaking to one o…

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          Do I need a credit card to place an order?

          Yes, a credit card is required when placing an order….

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          Do you charge a Card Payment Processing Fee?

          Yes, we charge up to 2% for AMEX and 1.25% for Visa and MasterCard….

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          Can I get a same-day bin delivery?

          Same-day delivery service is available for bookings made before 10 am from Monda…

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          Can Purple Cow pickup or deliver on the weekend?

          We can deliver, changeover or pick-up bins between 7am to 11am on Saturday. Plea…

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          How long can I keep my bin for?

          You can keep the bin for up to 14 days, with collection scheduled on the 15th da…

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          How much notice is required for a bin changeover (replacing one bin with another)?

          Bin changeovers require 24 hours’ notice to arrange. Please note: Our office o…

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          How do I arrange for the bin to be picked up?

          You can specify the pickup date while booking online. For any amendments, contac…

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          How much notice is needed for bin pick-ups?

          Bin pick-ups require up to 24 to 72 hours’ notice for scheduling….

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          Do I need to be present at pickup or delivery?

          You don’t need to be present during delivery or pickup. However, if you have spe…

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          What materials can I include if I order a Clean Mixed Heavies Bin?

          Encompasses only Soil, Dirt, Clay, Sand, Bricks, Concrete, Tiles including Terra…

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          Why do you charge higher for a Clean Mixed Heavy Bin?

          Clean Mixed Heavy Waste has a higher price due to its weight-based nature, ensur…

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          What materials can I include if I order a Clean Masonry Bin?

          Encompasses only Bricks, Concrete, Tiles including Terracotta. Be mindful that n…

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          What happens if the weight limit is exceeded for General Waste?

          An excess weight charge of $297 per tonne will automatically apply to your card …

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          What are extra charge items, and how do they differ from prohibited items?

          Extra charge items refer to specific materials, such as tyres, mattresses, tree …

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          Are there charges for non-recyclable items?

          Yes, charges apply for the disposal of non-recyclable items that consist of more…

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          Do I need a council permit for my skip bin?

          We hold annual permits for Randwick, Inner West, & Woollahra Councils, elimi…

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          How can I use a tarp to cover my bin?

          Follow these steps to effectively cover your bin with a tarp:

          Measure: Choo…

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          Does the bin come with a cover to prevent neighbours from dumping unwanted items?

          No, the bin doesn’t include a cover designed specifically for this purpose. Howe…

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          Do the bins have wheelbarrow access or a door?

          We do not feature doors on our bins. However, specific bin sizes, ranging from 4…

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          Are the bin dimensions exact?

          The bin sizes provided are approximate and may vary slightly from bin to bin. Ou…

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          How can I access the Terms and Conditions?

          Our Terms and Conditions are accessible on our official website. You can locate …

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          I have a question regarding an invoice. How can I contact Purple Cow’s Accounts Team?

          Getting in touch with Purple Cow’s Accounts Team is straightforward. You can rea…

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          How can I get in touch with the sales team?

          For projects valued at over 10million, we recommend reaching out to our sales te…

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          Why does Purple Cow’s Waste Disposal Service differ from that of smaller competitors?

          Purple Cow’s waste disposal service distinguishes itself through various factors…

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          How do I avoid those pesky Futile Fee surprises?

          You can avoid those pesky Futile fee surprise, with this checklist for each book…

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          Online Offer – Free $50 Bunnings Gift Card

          Offer applies to orders made online only. Once you have placed your online order…

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          Do all your bin doors face towards the rear of the truck?

          Yes, all our bin doors consistently face towards the rear of the truck….

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          Can I request the bin door to face towards the cab instead, and does a fee apply for this?

          Certainly! If you require the door to face towards the cabin, please inform us i…

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