PRIVACY POLICY

PURPLE COW INDUSTRIES PTY LTD

1.    We respect your privacy

  • PURPLE COW INDUSTRIES PTY LTD respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
  • “Personal information” is information we hold which is identifiable as being about you.

2.    Collection of personal information

  • PURPLE COW INDUSTRIES PTY LTD will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
  • You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
  • Additionally, we may also collect any other information you provide while interacting with us.

3.    How we collect your personal information

  • PURPLE COW INDUSTRIES PTY LTD collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

4.    Use of your personal information

  • PURPLE COW INDUSTRIES PTY LTD may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
  • PURPLE COW INDUSTRIES PTY LTD may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

5.    Disclosure of your personal information

  • We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
  • We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
  • We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of PURPLE COW INDUSTRIES PTY LTD, https://purplecowindustries.com.au/, its customers or third parties.
  • Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
  • If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
  • By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

6.    Security of your personal information

  • PURPLE COW INDUSTRIES PTY LTD is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
  • The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

7.    Access to your personal information

  • You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at [email protected].
  • We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

8.    Complaints about privacy

  • If you have any complaints about our privacy practices, please feel free to send in details of your complaints to 263 Milperra Rd, Revesby, New South Wales, 2212. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9.    Changes to Privacy Policy

  • Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

10.  Website

  • When you visit our website
  • When you come to our website (https://purplecowindustries.com.au/) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
  • Cookies
  • We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
  • Third party sites
  • Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that PURPLE COW INDUSTRIES PTY LTD is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

1st January 2019

Trading Hours

Mon – Fri: 7:00am – 4:00pm
Saturday: 7:00am – 12:00pm
Sunday: Closed

Connect With Us

Phone : 1300 131 918
Email : [email protected]

Our Compliance, Safety and Quality Guarantee

PurpleCow Industries is certified to Australian and International Standards under three management systems which focus on compliance, safety and quality standards.

Frequently Asked Questions

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Which areas do you service?

We currently service areas within 100kms of our depo in Beverley Hills, NSW 2209…

What information do I need to provide when booking a bin?

We require the following information:

Material: Specify the type of waste o…

How can I book a bin online?

You can book a bin online through our homepage by clicking the “Book a Bin” butt…

Can I book a bin over the phone?

Yes, you can also book a bin by calling us at 1300 131 918 and speaking to one o…

Do I need a credit card to place an order?

Yes, a credit card is required when placing an order….

Do you charge a Card Payment Processing Fee?

Yes, we charge up to 2% for AMEX and 1.25% for Visa and MasterCard….

Can I get a same-day bin delivery?

Same-day delivery service is available for bookings made before 10 am from Monda…

Can Purple Cow pickup or deliver on the weekend?

We can deliver, changeover or pick-up bins between 7am to 11am on Saturday. Plea…

How long can I keep my bin for?

You can keep the bin for up to 14 days, with collection scheduled on the 15th da…

How much notice is required for a bin changeover (replacing one bin with another)?

Bin changeovers require 24 hours’ notice to arrange. Please note: Our office o…

How do I arrange for the bin to be picked up?

You can specify the pickup date while booking online. For any amendments, contac…

How much notice is needed for bin pick-ups?

Bin pick-ups require up to 24 to 72 hours’ notice for scheduling….

Do I need to be present at pickup or delivery?

You don’t need to be present during delivery or pickup. However, if you have spe…

What materials can I include if I order a Clean Mixed Heavies Bin?

Encompasses only Soil, Dirt, Clay, Sand, Bricks, Concrete, Tiles including Terra…

Why do you charge higher for a Clean Mixed Heavy Bin?

Clean Mixed Heavy Waste has a higher price due to its weight-based nature, ensur…

What materials can I include if I order a Clean Masonry Bin?

Encompasses only Bricks, Concrete, Tiles including Terracotta. Be mindful that n…

What happens if the weight limit is exceeded for General Waste?

An excess weight charge of $297 per tonne will automatically apply to your card …

What are extra charge items, and how do they differ from prohibited items?

Extra charge items refer to specific materials, such as tyres, mattresses, tree …

Are there charges for non-recyclable items?

Yes, charges apply for the disposal of non-recyclable items that consist of more…

Do I need a council permit for my skip bin?

We hold annual permits for Randwick, Inner West, & Woollahra Councils, elimi…

How can I use a tarp to cover my bin?

Follow these steps to effectively cover your bin with a tarp:

Measure: Choo…

Does the bin come with a cover to prevent neighbours from dumping unwanted items?

No, the bin doesn’t include a cover designed specifically for this purpose. Howe…

Do the bins have wheelbarrow access or a door?

We do not feature doors on our bins. However, specific bin sizes, ranging from 4…

Are the bin dimensions exact?

The bin sizes provided are approximate and may vary slightly from bin to bin. Ou…

How can I access the Terms and Conditions?

Our Terms and Conditions are accessible on our official website. You can locate …

I have a question regarding an invoice. How can I contact Purple Cow’s Accounts Team?

Getting in touch with Purple Cow’s Accounts Team is straightforward. You can rea…

How can I get in touch with the sales team?

For projects valued at over 10million, we recommend reaching out to our sales te…

Why does Purple Cow’s Waste Disposal Service differ from that of smaller competitors?

Purple Cow’s waste disposal service distinguishes itself through various factors…

How do I avoid those pesky Futile Fee surprises?

You can avoid those pesky Futile fee surprise, with this checklist for each book…

Online Offer – Free $50 Bunnings Gift Card

Offer applies to orders made online only. Once you have placed your online order…

Do all your bin doors face towards the rear of the truck?

Yes, all our bin doors consistently face towards the rear of the truck….

Can I request the bin door to face towards the cab instead, and does a fee apply for this?

Certainly! If you require the door to face towards the cabin, please inform us i…

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