WASTE MANAGEMENT SOLUTIONS

We currently service areas within 100kms of our depo in Beverley Hills, NSW 2209

We require the following information:

• Material: Specify the type of waste or material you will be disposing of.
• Site Contact: Provide contact information for the person responsible for the site.
• Instructions: Share any specific instructions or requirements for the delivery or pick-up.
• Restrictions: If there are any restrictions or limitations at your site. please inform us e.g., one way street, tight street, low overhanging powerlines etc.
• Access Codes: If there are any access codes or keys required to reach the location, please provide them.

You can book a bin online through our homepage by clicking the “Book a Bin” button located on the top right-hand corner of our main page.

Yes, you can also book a bin by calling us at 1300 131 918 and speaking to one of our Customer Service team members.

Yes, a credit card is required when placing an order.

Yes, we charge up to 2% for AMEX and 1.25% for Visa and MasterCard

Same-day delivery service is available for bookings made before 10 am from Monday to Friday; with delivery guaranteed any time before 6pm. Please be aware that we cannot guarantee specific time frames for same-day bookings.

Please note: Our office operation hours are: Monday to Friday from 7am to 4pm, and on Saturdays from 7am to 12pm, Australian Eastern Standard Time. Please be aware that we are closed on Sundays and all Public Holidays.

We can deliver, changeover or pick-up bins between 7am to 11am on Saturday. Please note: Our office operation hours are: Monday to Friday from 7am to 4pm, and on Saturdays from 7am to 12pm, Australian Eastern Standard Time. Please be aware that we are closed on Sundays and all Public Holidays.

You can keep the bin for up to 14 days, with collection scheduled on the 15th day anytime between 7am and 5pm. If you wish to extend beyond the agreed period, there is a cost of $25 per additional day or $99 per additional week. Please notify us at least 24-72 hours before your scheduled bin collection if you wish to extend. Please keep in mind that we are closed on Public Holidays, so plan accordingly when notifying us of any changes. Also, be aware that any same-day changes may result in futile fees, as the driver could already be enroute to you.

Bin changeovers require 24 hours’ notice to arrange. Please note: Our office operation hours are: Monday to Friday from 7am to 4pm, and on Saturdays from 7am to 12pm, Australian Eastern Standard Time. Please be aware that we are closed on Sundays and all Public Holidays.

You can specify the pickup date while booking online. For any amendments, contact us at 1300 131 918, please note 24-48 hours’ notice is required.

Please note: Our office operation hours are: Monday to Friday from 7am to 4pm, and on Saturdays from 7am to 12pm, Australian Eastern Standard Time. Please be aware that we are closed on Sundays and all Public Holidays.

Bin pick-ups require up to 24 to 72 hours’ notice for scheduling.

You don’t need to be present during delivery or pickup. However, if you have specific instructions, please inform our team of the desired bin delivery location. You can email us at [email protected] or note it during the “Booking a Bin” process on the checkout page.

Clean Mixed Heavies encompasses only Soil, Gravel, Dry Cement, Concrete, Dirt, Sand, Asphalt/Bitumen, Clay, Bricks, Blocks, Stone, Tiles including Terracotta, Rocks, Limestone, Granite, Marble, Slate, Pavers, Pebbles, Cobblestones, Lime Mortar. Be mindful that no other material can go into this bin.

Clean Mixed Heavy Waste has a higher price due to its weight-based nature, ensuring you know exactly what you’re paying for. General Waste can lead to uncertainty if filled with heavy construction materials such as soil, gravel, cement, dirt, sand, asphalt/bitumen, clay, bricks, stone, tiles (including terracotta), rocks, limestone, granite, marble, slate, pavers, pebbles, cobblestones, and lime mortar. Heavy materials require extra effort equipment, and safety precautions during transportation and disposal, adding to the costs. While our Clean Mixed Heavy Waste pricing may seem higher, it covers the complexities and expenses of handling heavier materials. We remain committed to offering quality same day service and competitive rates.

The provided price is specifically for Clean Masonry. Clean Masonry encompasses only Bricks, Concrete, Dry Cement, Blocks, Stone, Tiles including Terracotta, Rocks, Limestone, Granite, Marble, Slate, Pavers, Pebbles, Cobblestones, Lime Mortar. Be mindful that no other material can go into this bin. Any Concrete over 500mm please call for a Quote.

An excess weight charge of $297 per tonne will automatically apply to your card when the weight limit is exceeded. General Waste encompasses a mixture of non-hazardous, lightweight materials commonly discarded in standard bins. This category includes a mixture of Furniture, Textiles, Wood, Gyprock, Metal, Fittings and Fixtures, Timber, Branches, Leaves, Grass, Soil, Bricks, Stone, along with everyday household and various miscellaneous items not designated for recycling or special disposal. Be mindful that Extra Charge items apply, and Prohibited items are not accepted.

Extra charge items refer to specific materials, such as tyres, mattresses, tree stumps that incur additional fees for disposal. Prohibited items are not allowed in the bin at all. For more details, refer to our Terms and Conditions.

Yes, charges apply for the disposal of non-recyclable items that consist of more than 40% of the bin. Please consult our Terms and Conditions for information on charges related to non-recyclables.

We hold annual permits for Randwick, Inner West, & Woollahra Councils, eliminating additional permit costs in these areas. However, it’s essential to inform the Council about your intentions, as their terms and conditions still apply. Bins placed on your private property (behind your gate or fence) do not require a permit. Yet, if you plan to position the bin on public property including but not limited to a driveway (where owned by Council), footpaths, sidewalk, street, nature strip, metered parking, park, or parking lot, obtaining a council permit is necessary. Note that some locations may not be permissible. Please contact the Council directly to discuss the approval and authorisation for placing the bin at your desired location.

Follow these steps to effectively cover your bin with a tarp:

1. Measure: Choose the bin you wish to Book with us and note down the dimensions for that bin. This will help you select the right-sized tarp accordingly.
2. Position the Tarp: After the bin has been delivered, lay the tarp flat on the ground, positioning it side-by-side with the bin.
3. Cover the Bin: Pull the tarp up and over the bin, ensuring it completely covers the top and sides.
4. Secure the Tarp: Use bungee cords, ropes, or strong clips to secure the tarp around the bin tightly. Ensure it is fastened securely to prevent wind from blowing it off.
5. Check Stability: Confirm that the tarp is firmly in place and that it adequately covers the bin to discourage any unauthorised dumping.

By following these steps, you can effectively utilise a tarp to cover your bin and prevent unwanted deposits from neighbours.

No, the bin doesn’t include a cover designed specifically for this purpose. However, a helpful solution involves purchasing a tarpaulin, commonly known as a tarp (available in poly or vinyl), from stores like Bunnings Warehouse, Mitre 10, or Supercheap Auto. This tarp can effectively cover the bin and discourage any unwelcome dumping by neighbours.

We do not feature doors on our bins. However, specific bin sizes, ranging from 4 Marrell to 14 Marrell (https://purplecowindustries.com.au/bin-sizes/), are designed with wheelbarrow access. These bins have a lowered edge or a designated area, making it easier to use a wheelbarrow for disposing of materials. This design is especially helpful for handling gardening or construction waste efficiently. For more details on our product specifications please contact our office.

The bin sizes provided are approximate and may vary slightly from bin to bin. Our measurement represent external dimensions. If you have additional questions or need further clarification, please feel free to contact us.

Our Terms and Conditions are accessible on our official website. You can locate them by navigating to the ‘Terms and Conditions’ tab or scrolling down to the footer. We strongly recommend reading them before booking a bin with us.

Getting in touch with Purple Cow’s Accounts Team is straightforward. You can reach out to us via email at [email protected]. When contacting us, please make sure to include the following information in your email:

Booking Name: Provide your full name or the name under which the service was booked under. This helps us identify your account and assist you more efficiently.

Invoice: Include the relevant invoice number associated with your transaction. This will enable us to quickly access your billing information and address your inquiry accurately.

Address the Bin Was Delivered To: Please specify the address to which the waste bin was delivered. This information is crucial in ensuring that we can assist you with the correct service and location.

Once you’ve sent an email to the provided address with the necessary details, our Accounts Team will review your inquiry and get back to you as soon as possible. We are committed to providing timely and efficient customer support to address any account-related questions or concerns you may have.

For projects valued at over 10million, we recommend reaching out to our sales team for personalised assistance. You can email our sales team at [email protected]. The sales team will collaborate closely with you to understand your specific needs, ensuring you make the most of our capabilities and comprehensive service offerings. If you have any questions about your project’s eligibility or require assistance with high-value projects, they are more than happy to assist you.

Purple Cow’s waste disposal service distinguishes itself through various factors, notably our expansive operational setup, which comprises a substantial fleet of trucks and a multitude of waste bins. This extensive infrastructure ensures efficient and reliable service for our customers. Additionally, we take pride in offering a premium service, including same-day service before 10 am, setting us apart from many smaller waste disposal companies. At Purple Cow, our primary focus remains on ensuring customer satisfaction, timely service, and the convenience afforded by our large-scale operation. Our unwavering commitment to quality serves as a key differentiator from smaller competitors, underlining the value we strive to deliver.

You can avoid those pesky Futile fee surprise, with this checklist for each booking:

• Ensure safe, quick and easy access to the bin (e.g., no vehicles blocking its path).
• Provide clear instructions before the truck is dispatched.
• Load the bin securely and within its capacity and notify us when you no longer need it.
• If unsure, enquire about the scheduled collection date from our Customer Service Representatives.
• Mark the anticipated date/s in your calendar for reference.
• Give at least 24-72 hours’ notice for cancellations, bin size changes, date changes, or bin hire extensions.
• Keep in mind that we are closed on Public Holidays, so plan accordingly when notifying us of any changes.
• Be aware that any same-day changes may result in futile fees, as the driver could already be enroute to you.

Yes, all our bin doors consistently face towards the rear of the truck.

Certainly! If you require the door to face towards the cabin, please inform us in advance. A bin rotation fee of $55 (inc GST) applies for sizes ranging from 7marrel to 14marrel.